Privacy Policy

Who we are

Our website address is https://www.croydonrugs.com.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

We do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below.

How long we retain your data

We will only retain your personal data for as long as it is required by law. In general, this means that we will only hold your personal data for the length of time you use this service or up to 12 months after you leave the service whereby all information will then be deleted.

If you purchase anything from croydonrugs.com or when signing up to Newsletters, we will share your name and email address with MailChimp only, nothing else. We do not share, sell or provide your details or any other information about you to anyone else.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Any order(s) or subscription(s) made on croydonrugs.com website will trigger the collection of your name and email address and passed to exclusively to MailChimp (for re-marketing purposes, if any).

Your contact information

If you suspect your personal details and/or a transaction between you and our web-platform is incurring in the unlikely event of a data breach, we strongly encourage you to contact us right away 24/7 on 020 8681 8888 and we strive to support and minimize any possible harm in case of hack-attack, incomplete transactions where you suspect a breach might have occurred or any concerns about your data integrity while transacting with our website at the Checkout, My Account or Subscription you have  accepted prior to the breach event is been identified/suspected by yourself.

Remember, call us right away on 020 8681 8888. If by any reason we are unable to answer the phone, please don’t hesitate to leave a message and a representative of Croydon Rugs will be on the case as soon as we hear your message. Your or any concern you may have are our absolute priority. Thank you for your trust, your kindness.

Additional information

How we protect your data

We keep all information that you provide to us securely stored at all times.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Should a data breach occur we will notify you via email within 7 business days.

Measures that we actively use to keep data secure include:

  • Making regular backups of files (backup copies are stored in a fireproof datacentre and/or in a dedicated and encrypted cloud storage safe account).
  • Protecting yourself against viruses by running anti-virus software using a system of passwords so that access to data is restricted safe storage of important files stored on removable disks.
  • Allowing only authorised staff into certain computer areas, eg by controlling entry to these areas by means of user privileges restricted to each authorization level per role.
  • Always logging off or turning terminals off and if possible locking them avoiding accidental deletion of files by write-protecting disks using data encryption techniques to code data so that it makes no apparent sense.

What data breach procedures we have in place

  • If you discover that data has been lost, or if you believe there has been a breach of the data protection principles in the way that data is handled, you must immediately and no later than within 24 hours of first coming to notice, inform the Data Protection Officer (DPO), Information Security Team and the Information Asset Owner (IOA) who must follow the Information Commissioners Office (ICO) guidelines on notification and recording of the breach -CLICK HERE TO CONTACT US!-. The priority must then be to close or contain the breach to mitigate/minimise the risks to those individuals affected by it.
  • Containment and recovery. The initial response is to investigate and contain the situation and a recovery plan including, damage limitation. You may need input from specialists across the force such as IT, HR and legal and in some cases contact with external third parties.
    • Inform the Force Data Protection Officer and seek assistance in the containment exercise. This could be isolating or closing a compromised section of the network, recovery of released documents, finding a lost piece of equipment or simply changing any related access codes.
    • Establish whether there is anything you can do to recover any losses and limit the damage the breach can cause.
    • As well as the physical recovery of equipment, this could involve the use of backup tapes to restore lost or damaged data or ensure that staff recognise when someone tries to use stolen data to access accounts.

What third parties we receive data from


What automated decision making and/or profiling we do with user data

We contact and claim your consent prior to clearing any registry whereas your data may be related, on a 6 months basis we will automatically from the date of your last purchase, contact you to inform of an extended period of 6 months from the day of this notification your data may be completely deleted from all our records with the exception of the stamps in your order 12 months before.

Industry regulatory disclosure requirements

Data Protection Act 1998 (DPA)